1. Scope
This applies to Fabulica subscriptions purchased from 160418 OÜ through Stripe. If a receipt names another seller, its rules and mandatory law apply.
2. First subscription
We provide a full refund of the first paid period when requested within 14 calendar days of the initial charge. No usage threshold applies. Mandatory consumer rights remain unaffected.
3. Renewals
For automatic renewal, we consider a full refund when requested within 7 days and there has been no material paid-feature use after renewal. Otherwise cancellation applies prospectively and access continues through the paid period.
4. Cancellation
Use the Billing Portal before the next billing date. Deleting an account or emailing support does not itself guarantee cancellation until confirmed.
5. Request
Email hello@fabulica.com from the account email. Include date, amount, reason and Stripe invoice/receipt ID. We normally decide within 2 business days.
6. Processing
Approved refunds return to the original payment method. Banks normally display them within 5-10 business days. Fees not received by 160418 OÜ may not be refundable.
7. Exceptions
We may deny fraud, promotion abuse, chargeback-after-refund or Terms-breach requests. Rights that cannot legally be limited remain unaffected.
8. Consumers
EEA consumers may have a 14-day withdrawal right and other mandatory remedies. This Policy is additional. Unresolved complaints may go to the Consumer Disputes Committee.